Travel Protection you will write home about.
Our #1 goal is to provide coverage and care with your best interests at heart, going the distance to support you at every step of your journey.
Faye Insurance
What if travel insurance did more than wait for something to go wrong? What if it helped things go right?
Not only does Faye’s person-first, whole-trip coverage do just that by protecting your entire trip, stuff, and health, but it’s also complemented by key differentiators that legacy travel insurance providers simply lack – all of which are designed to help Faye get to know you as a traveler and your trip so you can consider, cover, and care around the clock.
What makes Faye different
A user-friendly app that does it all: Fayes technology enables smarter, faster, smoother assistance on anything and everything related to your travel well-being. On the app you will be able to chat with Faye 24/7, find emergency contact information relevant to your trip destination, pay and get paid via Faye Wallet (their easy-to-use digital card that enables reimbursements ASAP), store digital copies of important travel documents through Safekeeping, share flight status updates automatically with loved ones, purchase an eSIM for an international vacation, view your destination’s weather forecast, file claims digitally, purchase travel insurance for your next trip and so much more.
Customer experience specialists available 24/7 to proactively problem-solve on your behalf: Even the most well-planned moments can go awry, which is why their team (of real humans!) is working when you shouldn’t be. If your flight is delayed, your bags are lost, you miss your connection, or you just need advice on where to go while in-trip, Faye is there to help. 365 days a year – even on weekends and holidays.
Easy, fully digital claims processing: Faye’s easy, digital claims process can all be done in-app, where you can file a claim by simply uploading a few documents and sharing the relevant info. And since they know your time is precious, Faye aims to solve their claims quickly, fairly, and accurately within 3-5 days of receiving all the necessary info.
Speedy reimbursements via Faye Wallet: Faye Wallet is the digital card within the Faye app that can be connected to your Google Wallet and/or Apple Wallet on their phone. If you qualify for a real-time reimbursement while in-trip, Faye will send funds to your Faye Wallet that can be used immediately to purchase what you need most rather than paying out of pocket – like a new outfit and toothbrush. Via Faye Wallet, you can also be quickly reimbursed for approved claims.